Refund Policy
Transparency matters. Here's everything you need to know about refund requests and how we handle them at Kamirya Kamilia Netflux.
We understand that financial decisions require careful consideration. Our refund policy reflects our commitment to fair treatment while maintaining the sustainability of our investment application services.
This policy applies to all services purchased through Kamirya Kamilia Netflux and covers various scenarios you might encounter. We've structured our approach to balance client needs with operational realities.
Eligibility Criteria
Service Access Issues
If technical problems prevent you from accessing our investment application platform within 14 days of purchase, you may request a full refund.
Duplicate Charges
Unintentional duplicate payments will be refunded immediately once verified through our payment processing records.
Service Cancellation
Subscription services cancelled within 7 days qualify for prorated refunds based on unused service periods.
Unauthorized Transactions
Report suspected unauthorized charges within 30 days. We'll investigate and process refunds for verified cases.
How to Request a Refund
Submit Your Request
Contact us at [email protected] with your transaction details, account information, and reason for the refund request. Include relevant screenshots or documentation that supports your case.
Review Period
Our team will review your request within 3 business days. We might reach out for additional information or clarification during this period. Most straightforward cases get resolved faster.
Decision Notification
You'll receive an email explaining our decision. Approved refunds move to processing immediately. If we decline your request, we'll explain why and discuss alternative solutions.
Processing & Completion
Approved refunds typically process within 5-7 business days. The exact timeframe depends on your payment method and financial institution. Bank transfers might take slightly longer than card refunds.
Common Scenarios
Platform Access Problems
Can't log in or access features you paid for? Technical issues on our end qualify for immediate refund consideration. Document the problem with screenshots and we'll sort it out quickly.
Changed Your Mind
Within the first 7 days of purchase, you can request a refund if you haven't extensively used the service. We calculate usage based on feature access and data generated within your account.
Billing Disputes
Noticed an incorrect charge amount? Contact us before disputing with your bank. Direct communication resolves most billing issues faster and prevents complications with your account access.
Subscription Renewals
Automatic renewals can be refunded if you request within 48 hours of the charge. After that window, we apply prorated refunds based on remaining service time in your billing cycle.
Non-Refundable Situations
- Services accessed and actively used for more than 14 days
- Customized investment strategies or personalized consultations already delivered
- Account closures due to terms of service violations
- Third-party processing fees associated with your original payment
- Promotional or discounted services marked as final sale at purchase
- Refund requests submitted more than 60 days after the original transaction
Refund Processing Methods
Refunds return through your original payment method whenever possible. Here's what to expect based on how you paid:
Processing times reflect when funds leave our system. Your financial institution might need additional time to post the credit to your account. If you don't see your refund after the estimated timeframe, check with your bank first.